Frequently Asked Questions

Facials

  • Which facial should I get?

    Please reach out to us at jessica@thefacespace.me. We are happy to jump on a video call to go over your skin concerns and suggest the best facial for you.

  • How often should I get a facial?

    Amazing skin takes commitment. In order to address your skin concerns and reach your goals, we recommend getting a facial between 1-2 times per month. We are committed to putting together the right skincare routine for you.


    Our memberships are a great option to keep you committed to your skin. We have three different options to choose from and they all include member perks.


  • What do I need to do to prepare for my facial?

    No prep required!  We do a double cleanse to start off each facial, so we will get all that dirt, debris and makeup off for you.  


    However, we do recommend you stop using retinol at least one week prior to your facial and you book your facial at least two weeks after your last Botox or other filler appointment.

  • What is your Cancellation Policy?

    If you need to cancel or reschedule your appointment, we ask that you give us 24 hours notice. Cancellations made under 24 hours will result in a cancellation fee of 50% of the service booked.

Memberships

  • How do I sign up for a membership?

    You can sign up either online via our Membership page, or in person at your next appointment.  Not sure which membership is suitable for you?  Please reach out and we are happy to have an online consultation to help you choose the best option for your skincare needs.

  • What is included in my membership?

    We have some amazing member perks! These include 15% off any other facials or lash lift + tints you book throughout the month, 10% off Microneedling, discounts on all products and a one-time complimentary service for a friend.

  • How does payment work?

    We’ll keep your credit card on file and automatically charge you once per month. Each payment will credit your personal profile for the service(s) that apply to your membership tier. You can then book your service at any time.

  • How do I book in my complimentary service for a friend?

    All of our memberships include a one-time complimentary service for a friend (service varies depending on the membership package you purchase). In order to book your friend in, please contact us at jessica@thefacespace.me.

  • How do I cancel my membership?

    You can cancel your membership by reaching out to us at jessica@thefacespace.me.  We require 30 days notice to cancel.

Lashes

  • What is a lash lift?

    Lash lifting is a semi permanent lift & curl that works with your natural lashes. They are a perfect alternative to lash extensions if you don't want the maintenance. A tint can also be added to your lift for some extra oomph!

  • What are lash extensions?

    Custom created for each person’s eye and face shape, lash extensions are used to enhance your natural beauty. They are strands of synthetic hairs individually adhered with a bonding agent to your natural lash that add length, thickness and fullness. Wake up ready for the day - feel beautiful while doing the minimum.

  • What is the difference between Classic, Hybrid and Volume lash extension sets?

    The classic set gives you one lash extension to every one of your natural lashes. It is for the person who wants a natural look with minimal effort. Expect long beautiful lashes minus the work in the morning. 

     

    A hybrid set is the application of a mix of classic (one lash extension to one natural lash) and volume (two to six handmade fans to one natural lash). It’s great for those looking for a bit more volume without it being FULL volume. A step up from the classic look to make those eyes pop! 

     

    The volume set consists of two to six lash extensions applied to one natural lash. It will have you looking full glamour and ready to take on the world.

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